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Support packages

Besides our standard services, you can also choose to expand the service package with one or more of our additional services.

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Care 

  1. Priority treatment of support tickets via Helpdesk  
  2. Handling of warranty issues with the manufacturer   
  3. No intervention fees  
  4. Interventions within 5 working days 

Care+ 

  1. Priority treatment of support tickets via Helpdesk  
  2. Handling of warranty issues with the manufacturer   
  3. No intervention fees  
  4. Interventions within 2 working days 

Extended warranty 

  1. Non-recurring additional cost for extending the manufacturer's warranty from 2 years to 5 years. 

 

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